1. Introduction
VU Mart ('we', 'our', 'us') operates an online marketplace that connects customers with vendors. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use the VU Mart website and mobile application.
2. Scope
This policy applies to customers, vendors, visitors and other users of VU Mart services.
3. Information We Collect
We may collect name, email address, mobile number, delivery address, business information, GST details (where applicable), profile photographs, order history, payment status, support communications, device information, IP address, app diagnostics, and permissions granted by you.
4. Customer Privacy Policy
Customer information is used to create accounts, process orders, provide delivery, customer support, fraud prevention, legal compliance and service improvements.
5. Vendor Privacy Policy
Vendor information is used for onboarding, marketplace operations, settlements, product management, tax compliance, dispute resolution and customer support.
6. Google Play User Data
VU Mart only requests permissions required for app functionality. Data is collected only for disclosed purposes and is never sold. Access to personal data is limited to authorized personnel and trusted service providers.
7. Photo & Media Permissions
If photo access is requested, it is used only after explicit user action to upload profile photos, product images, invoices or support attachments. VU Mart does not continuously access or scan the user's media library.
8. Location
Location permission, when granted, is used to identify nearby vendors, calculate delivery availability and improve order fulfilment.
9. Notifications
Notification permission is used to send order updates, delivery status, offers (where permitted) and important account notifications.
10. Payments
Payments are processed by trusted payment gateway providers. VU Mart does not store complete payment card details.
11. Data Sharing
Information may be shared with logistics partners, payment gateways, cloud hosting providers and government authorities where legally required.
12. Data Retention
Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes and prevent fraud.
13. Account Deletion
Users can request account deletion from the app. Personal information will be deleted or anonymized except where retention is legally required, such as tax, accounting or fraud prevention records.
14. DPDP Act 2023
VU Mart is committed to processing personal data in accordance with applicable Indian law, including principles of lawful processing, purpose limitation, data minimization, security safeguards and user rights.
15. Security
We implement administrative, technical and organizational safeguards including encrypted communications, access controls, authentication, monitoring and regular updates.
16. Children's Privacy
VU Mart is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
17. Cookies
The website may use cookies for authentication, preferences, analytics, security and performance.
18. Your Rights
You may access, update, correct or request deletion of your personal information, withdraw consent where applicable and contact us regarding privacy concerns.
19. Changes
We may update this policy from time to time. Continued use of the services after updates constitutes acceptance of the revised policy.
20. Contact
Email: support@vumart.in
Website: https://vumart.in
Google Play Compliance Summary
- Explains collection and use of personal data.
- Describes photo/media permission usage.
- Includes account deletion process.
- Explains data retention and sharing.
- Provides contact information.
- Covers customer and vendor data processing.